If you’re having connection issues on a different floor of your home, try different antenna angles for better coverage.

The best way to ensure a consistent Internet connection is by minimizing the number of obstacles between your Internet device and the router.

Make sure to check what speed your router is rated for. This is typically labeled AC####, where the four numbers represent the speed in megabits per second (mbps). Get a router that matches or exceeds your internet plan’s mbps.

If your computer is able to connect to the Internet while connected directly to the router, your computer’s wireless reception is most likely the problem. If your computer is able to connect to the Internet while connected directly to the modem, then the issue is likely cause by your router. If you cannot connect to the internet while connected directly to your modem, there is something wrong with the modem or with your internet service in general. You’ll need to get in touch with your internet service provider’s technical support line to fix modem-related issues.

To stay relatively up-to-date, consider clearing your browser’s cache once per month.

Try another web browser if possible as well. For example, you may be having a problem with Chrome, whereas Firefox works fine. If just one of your web browsers is at fault, see the articles below for instructions on repairing it: Chrome Firefox Internet Explorer

Restarting your computer will often also turn back on your Internet adapter if it was off.

You may have to hold the Fn button in order to be able to press the Wi-Fi button. The Wi-Fi button usually looks like three curved lines increasing in size. Skip this step on a desktop computer.

Many modems can also be soft-reset in this manner. In some cases, you can soft-reset your network by opening your router’s page and clicking a Reset button in the “Advanced” or “Power” options.

In most cases, the “reset” button is a recessed button on the back of the modem and router, meaning that you’ll need to use a pen or a paperclip (or similar tool) to press the button.

Clearing the DNS cache will resolve issues such as websites failing to load, especially if you can view the website in one browser but not another. To clear the DNS cache on a mobile item such as a smartphone or a tablet, simply restart the item.

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click Network > click Assist Me. . . click Diagnostics > follow the on-screen prompts.

Add a second router to extend the range. Increase your computer’s Wi-Fi reception. Make your own directional “cantenna” for your wireless adapter.

Remember to be as calm and polite as possible, and do not take out your frustration on the company.