While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. Users can usually solve this problem quickly and easily with some troubleshooting.
Causes of Alexa Saying the Echo Is Offline
There are several reasons why an Echo device may appear offline, unable to respond to Alexa. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router.
Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync.
How to Fix It When Alexa Says the Echo Is Offline
Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving.
