If the website is down, there’s not much you can do until it comes back up. Check back after a while to see if anything changes. If you know the site is back up but you still can’t access it, clear your browser cache and then try again. Sometimes the site may be up-and-running but a network issue between your computer and that site is experiencing issues. If the site isn’t down, read on to keep troubleshooting.
If you can, try to load the website on another device connected to the same network (such as your Wi-Fi network), as well as one that’s not connected to your network (such as over mobile data).
Computer: Chrome, Edge, and Safari: Press Command + Shift + N (Mac) or Control + Shift + N (PC). Firefox: Press Command + Shift + P (Mac) or Control + Shift + P (PC). Mobile: Chrome: tap the three dots next to the address bar and select New Incognito tab. Safari: Tap the two overlapping squares at the bottom-right corner, and then tap Private at the bottom-left. Samsung Internet: Tap the two overlapping squares at the bottom, and then tap Turn on Secret mode.
Chrome, Edge, and Safari: Press Command + Shift + N (Mac) or Control + Shift + N (PC). Firefox: Press Command + Shift + P (Mac) or Control + Shift + P (PC).
Chrome: tap the three dots next to the address bar and select New Incognito tab. Safari: Tap the two overlapping squares at the bottom-right corner, and then tap Private at the bottom-left. Samsung Internet: Tap the two overlapping squares at the bottom, and then tap Turn on Secret mode.
If the site loads when your antivirus software is disabled, there’s likely a firewall rule or some other setting in that software blocking the website. Keep in mind that this could be because the site is problematic! If you’re sure the site is fine, open your antivirus program, locate the section in which you can allow or block websites and apps, and make any necessary adjustments. Make sure to re-enable the antivirus after you’re done testing.
If the time or date is incorrect on Windows, click the time in the taskbar, select Date and time settings, and then toggle “Set time automatically” to On. Then, click Sync now to resync your clock. If the time or date is wrong on a Mac, open the Apple menu, select System Preferences, click Date & Time, and then click the padlock so you can make changes. [2] X Research source Check the box next to “Set date and time automatically. " As long as your Mac is connected to the internet, it will always show the correct date and time.
If the site loads in another browser, try disabling your ad blocker in your regular browser, as well as clearing your cookies. Sometimes ad blockers and outdated cookies can prevent websites from loading properly.
Computer: Chrome: Click the three-dot menu, select Settings, and then click Advanced in the left panel. Click Site settings under “Privacy and security. " If JavaScript is disabled, click it and select Allowed. Edge: Click the three-dot menu and select Settings. Click Cookies and site permissions in the left panel, and then look for “JavaScript” under “All Permissions. " If it says “Allowed,” you’re good. If not, click it and toggle the switch to On. Firefox: Enter about:config into the address bar and confirm that you want to proceed. Type “javascript. enabled” into the search field and make sure the value is set to “True. " If it isn’t, double-click the word false to make it so. Safari: Click the Safari menu, select Preferences, and then click the Security tab. If “Enable JavaScript” is not checked, check the box now. Mobile: Chrome for Android: If you’re using Chrome on iPhone/iPad, JavaScript is on and there’s no way to turn it off. [3] X Research source On Android, tap the three dots next to the address bar, select Settings, tap Site settings, and then select JavaScript. If it’s off, turn it on now. Safari: Open your iPhone or iPad Settings and select Safari. Scroll down and tap Advanced, and toggle on “JavaScript” if it’s turned off. Samsung Internet: Tap the three-line menu, select Settings, choose Advanced, and then turn on JavaScript if it’s disabled.
Chrome: Click the three-dot menu, select Settings, and then click Advanced in the left panel. Click Site settings under “Privacy and security. " If JavaScript is disabled, click it and select Allowed. Edge: Click the three-dot menu and select Settings. Click Cookies and site permissions in the left panel, and then look for “JavaScript” under “All Permissions. " If it says “Allowed,” you’re good. If not, click it and toggle the switch to On. Firefox: Enter about:config into the address bar and confirm that you want to proceed. Type “javascript. enabled” into the search field and make sure the value is set to “True. " If it isn’t, double-click the word false to make it so. Safari: Click the Safari menu, select Preferences, and then click the Security tab. If “Enable JavaScript” is not checked, check the box now.
Chrome for Android: If you’re using Chrome on iPhone/iPad, JavaScript is on and there’s no way to turn it off. [3] X Research source On Android, tap the three dots next to the address bar, select Settings, tap Site settings, and then select JavaScript. If it’s off, turn it on now. Safari: Open your iPhone or iPad Settings and select Safari. Scroll down and tap Advanced, and toggle on “JavaScript” if it’s turned off.
Chrome: Click the three-dot menu, select Settings, and click Advanced in the left panel. Under “Advanced,” click Reset and clean up, and then click Restore settings to their original defaults. Firefox: In Firefox, click this link or paste it into the address bar: https://support. mozilla. org/en-US/kb/refresh-firefox-reset-add-ons-and-settings#. When prompted, click Refresh Firefox to continue.
Unplug the power cables for the modem and the router (if you have a separate one), and wait about a minute. Modems and routers can look all different ways, but generally have one or more blinking lights. The modem will usually be connected to a coaxial jack or phone jack in the wall. Plug your modem back in and wait for it to completely light up. Plug your router back in and wait for it to completely light up. Try visiting the website again.
Windows: Press Windows key + R, type cmd, and then press Enter. At the prompt, ipconfig /flushdns and press Enter. Mac: Open the Terminal from the Utilities folder, type dscacheutil -flushcache and press Return. Then type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Return to restart the DNS service. You’ll be prompted for your admin password.
Find a reliable public/free DNS server, such as the ones available from Google, Cloudflare, and OpenDNS. You’ll want to write down the IP addresses for both the primary and secondary DNS servers. Google: 8. 8. 8. 8 and 8. 8. 4. 4 Cloudflare: 1. 1. 1. 1 and 1. 0. 0. 1 OpenDNS: 208. 67. 222. 222 and 208. 67. 220. 220 Verisign: 64. 6. 64. 6 and 64. 6. 65. 6. Change the DNS servers on Windows: Press Windows key + R and type ncpa. cpl to open Network Connections. Right-click your network adapter, select Properties, highlight “Internet Protocol Version 4” in the list and click the Properties button. To specify servers, select Use the following DNS server addresses and enter the addresses of the ones you want to use. If addresses are already specified, you can replace them, or you can try obtaining them automatically to see if that helps. Change the DNS servers on Mac: Open the Apple menu, click System Preferences, select Network, and click the padlock to make changes. Click your connection, click Advanced, and then the DNS tab. Enter the servers that you want to connect to. If addresses are already specified, you can move the new ones to the top of the list, or remove the old ones.
Windows: Click the Windows Start menu, select Settings, and click Network & Internet. Click Proxy at the bottom of the left column. If a proxy server is set and you don’t want to use it, turn off “Use a proxy server” at the bottom. Mac: Click the Apple menu, select System Preferences, click Network, and then select your connection. Click the Advanced button, select the Proxies tab, and uncheck any of the proxies you don’t want to use.
